Question 1

What skin types are your products suitable for?

Accepted Answer

Our products are formulated specifically for Nigerian skin tones and textures, which means they work beautifully across all skin types — oily, dry, combination, and sensitive. Each product listing notes any specific skin type suitability. If you're unsure, book a free consultation!

Question 2

Are your products cruelty-free and natural?

Accepted Answer

Absolutely. Chummie's Radiance is committed to cruelty-free formulation. We never test on animals and we use predominantly natural, plant-derived ingredients. Any synthetic components used are safe, well-researched, and non-harmful.

Question 3

How do I know which products are right for my skin?

Accepted Answer

The easiest way is to book a skincare consultation with Fehintola — she'll assess your skin concerns and recommend a personalised routine. Alternatively, browse our Shop page where each product clearly lists its skin type suitability and benefits.

Question 4

How do I place an order?

Accepted Answer

Click 'Order via WhatsApp' on any product page and you'll be connected directly with us. We'll confirm your order, provide payment details, and arrange delivery. It's personal, quick, and easy!

Question 5

Do you ship outside Nigeria?

Accepted Answer

Currently we ship within Nigeria only. We deliver nationwide — Lagos, Abuja, Port Harcourt, and everywhere in between. International shipping is something we're actively working on — watch this space!

Question 6

How long does delivery take?

Accepted Answer

Lagos deliveries typically take 1–2 business days. Outside Lagos, allow 2–5 business days. We partner with reliable logistics providers and will keep you updated on your order status.

Question 7

What is your return/exchange policy?

Accepted Answer

We want you to love every product. If you receive a damaged or incorrect item, contact us within 48 hours and we'll arrange an exchange or refund. Due to the nature of skincare, we can't accept returns on opened products unless there's a manufacturing defect.

Question 8

Do you offer free delivery?

Accepted Answer

Yes! Orders above ₦15,000 qualify for free delivery within Lagos. For orders outside Lagos, a standard delivery fee applies. Details are confirmed at checkout via WhatsApp.

Question 9

Can I get a sample before buying?

Accepted Answer

We occasionally include samples with orders. Reach out to us on WhatsApp to ask about current sample availability — we love letting our products speak for themselves!

Question 10

How should I store my products?

Accepted Answer

Store all products in a cool, dry place away from direct sunlight. Most products have a shelf life of 12–18 months unopened, and 6–12 months once opened. Always check the individual product label.

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